Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your jewelry, we offer a hassle-free return policy.

Return Window

You have 30 days from the date of delivery to return your item for a full refund or exchange.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• Item must be in original condition and packaging
• All tags and certificates must be attached
• Item must not show signs of wear or damage
• Custom or personalized items cannot be returned unless defective

How to Return

Refund Process

Once we receive your returned item, we will:

• Inspect the item within 2-3 business days
• Send you an email confirmation of the return
• Process your refund to the original payment method
• Refunds typically appear within 5-10 business days

Exchanges

If you'd like to exchange your item for a different size or style, follow the same return process and place a new order for your desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@lianou.com with photos of the item. We'll arrange for a replacement or full refund at no cost to you.