Frequently Asked Questions
Ordering
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You can create an account or checkout as a guest.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for wholesale orders.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After that, please contact our customer service team.
Shipping & Delivery
How long does shipping take?
Standard shipping takes 7-14 business days, while express shipping takes 3-5 business days. International orders may take longer.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination. Check our shipping page for details.
How can I track my order?
You'll receive a tracking number via email once your order ships. You can track your package on our website or the carrier's site.
Products & Quality
What materials do you use?
We use high-quality materials including sterling silver, gold-plated metals, stainless steel, and genuine gemstones. Each product listing includes detailed material information.
Do you offer custom jewelry?
Yes! We offer custom design services for bulk orders. Contact our sales team to discuss your requirements and get a quote.
Are your products hypoallergenic?
Many of our products are hypoallergenic, especially those made with sterling silver and stainless steel. Check individual product descriptions for specific information.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for items in original condition. Custom items cannot be returned unless defective.
How do I return an item?
Contact our customer service team at returns@lianou.com with your order number. We'll provide a prepaid return label.
How long do refunds take?
Refunds are processed within 2-3 business days of receiving your return and typically appear in your account within 5-10 business days.
Still have questions?
Our customer service team is here to help! We're available Monday-Friday, 9 AM - 6 PM EST.