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Customer care

Contact LIANOU support

Questions about reviewed materials, orders, shipping, or after-sales support are handled here with a calm path to the right team.

Order support Material questions Returns guidance

Support request

Send a Support Request

Add your order number when you have one so we can help faster.

Enter the first name we should use in our reply.

Enter the last name attached to your request.

Use the email address where our support team can reply.

Optional, include a country code when phone support is helpful.

Share recipient, budget, delivery timing, wrapping, and gift-message details so support can guide the order.

Optional, add your order number so we can find the right purchase faster.

Share the product name, order context, fit, material, shipping, or return question you need help with.

Ways to reach us

Reach customer care

Email

[email protected]

We typically respond within 24 hours

Phone

+852 47433120

Mon-Fri, 9am-5pm EST

Address

HongKong Plutools Automation Co.,Limited
FLAT/RM A 12/F ZJ 300
300 LOCKHART ROAD, WAN CHAI
HONG KONG

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday - Sunday: Closed

Support routing

Need order-specific help?

Share your order number, product name, and photos when relevant so our team can route the request cleanly.

Email Support FAQ

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